Shipping policy
1. Processing and Shipping Time
- All orders will be processed and shipped within 2-3 business days after the order is placed and payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods and Costs
- Shipping fees will be calculated at checkout based on the destination, package weight, and shipping method chosen.
- Delivery times may vary depending on your location and the selected shipping service.
3. Tracking Information
- Once your order is shipped, you will receive a confirmation email with tracking details to monitor the status of your delivery.
- If you do not receive your tracking information within the specified time, please contact our customer service team.
4. Return Shipping Costs
- If you wish to return an item, the shipping cost for returning the product will be borne by the customer.
- Brainy Bunch is not responsible for any return shipping fees or damages incurred during return transit.
5. Shipping Restrictions
- Currently, we only ship to locations within MALAYSIA .
- Certain items may have shipping restrictions due to size, weight, or legal regulations.
6. Delayed or Lost Shipments
- While we strive to ensure timely delivery, Brainy Bunch is not responsible for delays caused by unforeseen circumstances, such as natural disasters or courier service disruptions.
- If your order is delayed or lost, please contact our customer support team for assistance.
7. Contact Information
For inquiries or assistance regarding shipping, please contact us at:
- Phone Number: +60172214291
- Email: fauziazmee@brainybunch.com
We are dedicated to providing you with the best shopping experience and appreciate your understanding of our shipping policy.