Refund policy

1. Return Policy

• Eligibility for Return:
  Customers may return items purchased from Brainy Bunch within 7 days of the purchase date.

  • Items must be in their original condition, unused, and with all original packaging and tags intact.
  • Proof of purchase (receipt or invoice) is required for all returns.
    
    

• Non-Returnable Items:
  The following items are not eligible for return:

  • Items marked as “Final Sale” or “Clearance.”
  • Customized or personalized items.
  • Opened or used books, stationery, or consumables.
    
    

• How to Return:
  Returns can only be processed at our physical Brainy Bunch Store.

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2. Refund Policy

• Refund Eligibility:
  Upon approval of the return, a refund will be processed within 7 to 14 days. Refunds will be issued using the original payment method.

• Refund Processing Time:

  • Credit/debit card refunds: Processing times may vary based on the issuing bank.
  • No Cash payments
    
    

• Important Notes:

  • Shipping fees (if applicable) are non-refundable.
  • For items damaged during transit or defective products, please contact us immediately for assistance.

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3. Contact Information

For further assistance regarding returns and refunds, please contact us at:

• Store Address:  Brainy Bunch Complex @ Raudhah City, Jalan SP 10/1, Selangor Cyber Valley, Cyberjaya, 63000, Selangor.
• Phone Number: +60172214291
• Email: fauziazmee@brainybunch.com

We appreciate your understanding and thank you for shopping with Brainy Bunch Store!